Low-friction guest feedback capture and intelligent insights
Welcome to Room for Improvement.
Our new service empowers hoteliers to collect and act upon guest feedback, with minimal friction.
Your housekeeping team are already busy. Don't count on them to spot and report that broken light bulb or blocked sink... let your guest do it!
- Streamline your room turnover and enhance guest satisfaction via early visibility of issues.
- Take control of actionable feedback before guest frustrations surface on public review platforms.
Here's how it works:
- A guest scans the QR code on a door hanger or card in the room.
- Guest provides all feedback in natural language, describing any number of issues in response to a single, open question.
- Our back-end processes harness AI capabilities to break down the guest's feedback into actionable insights and maintenance jobs.
- Insights and jobs are readily available via the hotelier dashboard and reports.
Working with selected hotel partners, we are now conducting in-room trials. Enquire today - we will be pleased to explore your requirements, including co-branding options, and can offer solutions at any scale from independent hotels to large chains and franchises. We can either supply printed door hangers and tent cards, or collaborate with your existing printing supplier.
Email us now at roomforimprovement@chevron.software