Privacy Notice for Hotel Guests

Last updated: 20/05/2026

This privacy notice tells you what to expect us to do with your personal information.

Contact details
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
How long we keep information
Who we share information with
How to complain

Contact details

privacy@chevron.software

What information we collect, use, and why

We collect or use the following information to provide services:

Hotel guests' email addresses
Hotel guests' feedback remarks
Hotel guests' basic stay information (hotel and room)

We collect or use the following personal information for dealing with queries or complaints:

Hotel guests' email addresses
Relevant information from previous investigations
Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO's website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO's website:

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
Your right to withdraw consent - When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for dealing with queries or complaints are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from

Directly from you

How long we keep information

For information on how long we keep personal information, see our retention schedule.

Who we share information with

Data controllers

Hoteliers

In collaboration with ourselves, hoteliers may act as joint data controllers and decide how best to process the feedback and email addresses of their own guests. We ask guests for the same email address used to book their stay - therefore this should not serve as new information to the hotelier but is instead used to correlate guest feedback with validated stays.

Data processors

Artificial Intelligence (AI) services

This data processor does the following activities for us: Extracting meaning from guest-provided feedback. We ask that no personal information be included within feedback, and therefore none should be passed on to these services.

Cloud computing platforms

This data processor does the following activities for us: Storage and processing of guest feedback and email addresses.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO's address:

	Information Commissioner’s Office
	Wycliffe House
	Water Lane
	Wilmslow
	Cheshire
	SK9 5AF

	Helpline number: 0303 123 1113
	Website: https://www.ico.org.uk/make-a-complaint