Retention Schedule for Hotel Guests
Last updated: 20/05/2026
| Ref | Description | Retention | Action at end of retention |
|---|---|---|---|
| 1.1 | Hotel guest email addresses | Up to 28 days from the submission date of the feedback. | Secure deletion or anonymisation. |
| 1.2 | Information relating to hotel guest compliments or complaints | Up to 2 years from last contact. | Secure deletion. |